Frequently Asked Questions

The Memoria Brand Partner Initiative is an opportunity for Memoria and funeral directors to work together to offer recently bereaved families a competitively priced, local, and attended service as a clear alternative to direct cremation.

A Memoria Brand Partner is a funeral director who works exclusively with Memoria to offer the attended local funeral service - the Personal Funeral Service - to bereaved families as an alternative to Direct Cremation. Memoria is also to be their exclusive provider of their direct cremations.

Memoria Brand Partners will benefit from preferential cremation fees for both Direct Cremation (£330) and the Personal Funeral Service (£455). They will also have access to Memoria branded marketing information for display in funeral branches and online, as well as the backing of Memoria TV and digital advertising activity at no cost to their business. Furthermore, all Memoria Brand Partners will be designated Account customer status, so allowing them to settle their account on a monthly basis.

Funeral Directors will be asked to enter into a contractual agreement with Memoria for an initial period of one year. If, after six months, the funeral director no longer wishes to be a Memoria Brand Partner, then the funeral director can exercise a six month notice clause. In addition, the funeral director must not offer Direct Cremation and the Personal Funeral Service at retail prices lower than that offered by Memoria, and may only use the Memoria brand (logo, copy and similar) in the way Memoria specifies.

The Personal Funeral Service offers a cremation with a service for a small gathering of up to 25 friends and family at one of our beautiful and contemporary crematoria. Service times are 30 minutes (20 minutes in chapel), and are available at 9:00am, 9:30am, 10:00am and 10:30am. 5:00pm and 5:30pm are also available at some crematoria. The deceased's name will be projected, and the family can choose two pieces of music, one on entry and one on exit. The deceased is to be brought into the care of the crematorium in advance.

If the deceased were to pass away at a residential property or in a nursing home outside of the funeral director's usual office hours, then an additional collection fee of £250 is acceptable at the time of need. Doctor's fees are not included, and any additional personalisation - such as flowers, a celebrant or orders of service - are also not included and are to be arranged and settled directly between the family and the funeral director.

As we have a choice of 3 Direct Cremation options these will be advertised at starting from £990, and the Personal Funeral Service will be advertised for £1,675.

Yes, but the funeral director will not be permitted to use Memoria branding. Such funeral directors will be known as 'White Label' partners. A White Label partners will still benefit from preferential cremation fees for both Direct Cremation and the Personal Funeral Service. These, however, will not be the same as those available to a Memoria Brand Partner. All preferential rates will be available to funeral directors when they securely logon to their dedicated Partner Platform Account at: www.memoriabrandpartners.co.uk

We understand that a recently bereaved family may have made up their mind that direct cremation is right for them. We fully respect such wishes, which is why exclusive and preferential cremation fees for Direct Cremation are included in the contractual agreement for Memoria Brand and White Label partners.

No. The Memoria Brand Partner initiative is open to all funeral directors. Our ambition is to help as many bereaved families as possible have access to a competitively priced attended service as an alternative to direct cremation.

Yes. Circumstances such as rising energy prices make it inevitable that cremation fees will rise in future, however, Memoria Brand Partners and Memoria White Label Partners will always benefit from a preferential rate vs. the standard price list.

Interested funeral directors can register their interest at www.memoriabrandpartners.co.uk. Here they will be asked to enter their contact and business details, and then set a password to have access to the Brand Partner platform via a dedicated Partner Platform Account . This secure site is where Partners will go in future to receive updates and news of other, additional benefits from Memoria.

No. All that is required by a Memoria Brand Partner is to adhere to the terms of the contractual agreements.

We understand that, on occasion, a recently bereaved family may have a specific or unique reason for going to another crematorium. In these rare occasion, all we ask is that the funeral director logs onto their dedicated Partner Platform Account account at www.memoriabrandpartners.co.uk and records the details. That way both the funeral director and Memoria have a record of 'out with' agreement activity.

Yes. Memoria have a network of eleven crematoria with two more due to open in the near future.

This is funeral director who enters into a contract with Low Cost Funeral Ltd. (a Memoria Group company trading as Affordable Funerals and/or Memoria Funerals) to undertake funerals - in part or completely - in specific and agreed postcode areas across the UK. A fee is paid by Low Cost Funeral Ltd. to the contracted funeral director for the work undertaken

These are negotiated with each partner and on a case-by-case basis.

Yes. In fact we are actively seeking to work with existing partners where possible and where the opportunity presents itself.

While we will seek to establish a primary relationship in a postcode area, we know from experience that - in some rare occasions - a Partner may be unable to meet their obligations. As the recently bereaved family is our primary concern, we will always have other relationships with funeral directors who will be able to step-in and ensure that the recently bereaved family is provided with the care they need, and when they need it.

Go to the home page of the website and go through the forgotten password routine. If you have issues, we can guide you to it but as all passwords are encrypted, we cannot view your password.

Please send us an email support@memoriabrandpartners.co.uk or click the Contact Us section on our website where you can securely let us know of changes you require

Please contact our support team on by email support@memoriabrandpartners.co.uk - we aim to respond in three working days

WHAT DOES IT MEAN TO WHITELIST AN EMAIL ADDRESS?

The meaning of whitelisting an email address is basically to add someone to a safe senders list. By adding an email address to your safe list (or contacts list) you can prevent that person or company's emails being directed to your spam folder.

As our email address support@memoriabrandpartners.co.uk is new to the internet it will take time to become recognised so to avoid missing our emails please whitelist our address.

HOW TO WHITELIST AN EMAIL ADDRESS

The way to whitelist an email address will vary depending on who your email client is.

Here, we cover a handful of the most popular email clients, and then share a great resource with a more comprehensive list.

HOW TO WHITELIST AN EMAIL ADDRESS IN OUTLOOK FOR OFFICE 365

Once logged in to outlook for office 365 on your desktop, it is a simple process to whitelist a particular email address:

• Open your inbox or whichever folder contains an email from the chosen sender.
• Select an email message received from sender.
• Right click on the email address.
• Select "Add to Outlook Contacts" in the upper right of the screen.
• In the top left corner of the new contact window that pops up, click "Save & Close".
• The sender is now in your personal address book, and all their emails will go directly to your inbox.

You can also choose to specifically add an email address or a whole domain to your safe senders list. To do this:

• In the "Home" tab at the top of the screen, select the drop-down menu labeled "Junk".
• At the bottom, select "Junk E-mail Options".
• Choose the second tab, "Safe Senders".
• Here you can add the specific email addresses and domains you wish to not be treated as junk.
• At the bottom, you can click a checkbox to "also trust email from my contacts".

HOW TO WHITELIST AN EMAIL ADDRESS IN OUTLOOK.COM

Log on to your account at outlook.com.

• In the top right corner of the page, click on the cog icon for settings.
• Scroll to the bottom of the settings and click on "View all Outlook settings".
• Select "Junk email" from the menu.
• Scroll down to the "Safe Senders and Domains" sub-menu.
• Click "+Add" and enter the email you wish to prevent going to your junk folder.
• It is possible here to also whitelist domains as well as individual email addresses.
• Just enter the name of the domain rather than the full email address.
• You can also make mailing list addresses safe, as these can sometimes differ from the specific email address of the sender.
• Scroll down to the "Safe Mailing Lists" sub-menu.
• Click "+Add" and enter the mailing list email address you wish to prevent going to your junk folder.

HOW TO WHITELIST EMAIL ADDRESSES IN GMAIL

Log on to your gmail account at mail.google.com.

• Locate email from chosen sender, and click on the subject line to open the email.
• Near the top right of the screen, press the button that has 3 vertical dots.
• Select the menu option "Add <email address> to contacts list".
• The email address you selected is now on your email whitelist.

Another option you have is when you log in to your account:

• Locate and select the gear shaped icon in the top right hand corner.
• Click settings from the menu.
• Select "Filters and Blocked Addresses" from the menu choices along the top of the screen.
• In the middle of the screen, select "Create new filter".
• Input the selected mail address or addresses you want to whitelist into the "From" field.
• Click "Create Filter".
• On the next screen when prompted, select "Never send it to spam".
• This will ensure delivery of all emails from this sender.

HOW TO WHITELIST AN EMAIL ADDRESS IN YAHOO

Log on to your yahoo account at mail.yahoo.com.

• Locate and select the gear shaped icon in the top right hand corner.
• Click settings from the menu.
• Select "Filters" from the menu on the left-hand side.
• Click "Add" to add a new filter.
• Input a name for the filter.
• Under "Sender" select "Contains" from the dropdown menu.
• Type in the email address in the box to the right of the drop-down menu.
• At the bottom, where it says "Then deliver the email to the following folder" select "Inbox".
• Click Save.

HOW TO WHITELIST AN EMAIL ADDRESS ON IPHONE

To add an email to your whitelist on an iPhone, simply click on the email and copy the email address. This email address can then be added into your contact list as a new or existing contact.

FURTHER INFORMATION

Instructions for many more email clients can be found in the knowledge base at https://help.aweber.com/hc/en-us/articles/204029246-How-can-my-subscribers-whitelist-me-